Terms of Service

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Window Measurements

We will ship the exact measurements that you provide us.  We will not deduct any measurement from what you order.  It is important that you take this in consideration before you place your order.  

Inside mount
An inside mount fits within the window frame. You will need to supply us the exact measurements that you would like the window treatment to be. I.E.  A ½” deduction is recommended from the actual width window measurement to come up with the exact blind size. For a more complete and visual guide to measuring for blinds and shades, see our How to Measure Guide.

Outside mount
An outside mount overlaps the window opening. You will need to supply us the exact measurements that you would like the window treatment to be. This includes adding extra for the width and the height to clear any trim, etc. For a more complete and visual guide to measuring for blinds and shades, see our How to Measure Guide.

Color Accuracy

Due to the fact that our products can not be returned; if an exact color match is required please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal color variations. We recommend that you order all of your blinds of a given color at one time. Sometimes there are slight variations between dye lots.

Do I Need to Buy Hardware or Screws?

All hardware is provided. Screws are not provided because different screws are needed in different applications. In most applications a #6 x 1 1/2" screw is appropriate. However, the exact length and type of screw will vary depending on whether you are mounting your treatments into drywall, wood, concrete or metal. As a rule of thumb you will need two screws per bracket and 2 brackets per window blind.

Payment Options

All orders are paid for when your order is placed. Visa, MasterCard and American Express are accepted online using PayPal.

Changes, Cancellations and Refunds
It is important that you are sure of your purchase decisions prior to finalizing your order.  We automatically charge your credit card for the total sale price, including shipping, immediately after you complete your online order. Unless there is a delay in placing your order because we need additional information from you, an order received from you for in stock materials before 4 PM Eastern Standard Time will normally begin production the morning of the next business day.

Cancellations and Changes in orders can only be made for a period of 12 hours after your online order is finalized. All cancellations and changes effected during this 12 hour period will be subject to a restocking charge, where applicable, and a 5% administrative charge. In the event that you cancel your order during this 12 hour period, we will refund your money minus the restocking charge, where applicable, and the 5% administrative charge. We cannot refund money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 12 hour period.

There may be some occasions where the material will be delayed due to out-of-stock materials, shipping delays, holidays, or other factors beyond our control. In the event of a known delay, we will contact you within one business day after you placed your order to let you know of the delay.  We reserve the right to reject any order, at our discretion.

Back Ordered Items
At times, products or colors are placed on backorder. We will notify you whenever we receive notice of any backorders.

Shipping Information


Shipping Charges
We offer shipping within the 48 contiguous United States. The following shipping charges apply to all orders:
  • $10.00 minimum order
  • $25.00 flat shipping charge plus 12% if over $??.00
  • $2.00 fixed handling charge

Customer’s FedEx Shipping Account
If you would prefer us to ship your order using your FedEx shipping account number, contact Customer Service by email or call 1-888-699-3883, extension #1013.

Customer Pick-Up
If you would prefer to pick-up your order, contact Customer Service by email or call 1-888-699-3883, extension #1013. Our address is 600 Progress Industrial Blvd, Suite 201, Lawrenceville, GA  30043.  Pick-Up hours are Monday – Friday from 9 AM to 4 PM.  Our office is closed on Holidays, the week between Christmas and New Years and will reopen the following business day after New Years day.

Shipping to Alaska & Hawaii
Call for a shipping cost estimate to ship to Alaska and Hawaii. We need to obtain your approval before confirming any charges, orders will be held until we have that approval.

International Shipping including Canada
We do not ship outside the United States.  

If product is damaged due to shipping
Inspect all packages for damage.  Any damage needs to be noted on your Bill of Lading to be eligible for a return and product replacement free of charge. Badly damaged product should be reported to us, refused and given back to the shipper.  Minor damaged product should be accepted and noted, we may be able to use the product. There is a 7-day time period to report any unusable product for a return and replacement. Once we receive the returned damaged product, we will replace the damaged product and ship it immediately.  

Delivery Times
A delivery time given is an estimate and excludes weekends, holidays and factory closing days. Occasionally there may be delays caused by out-of-stock merchandise or other unforeseen problems. Contact Customer Service for a better estimate of delivery times.

If you have any questions about our shipping policy,
please call us at 1-888-699-3883 extension #1013.

IMPORTANT

Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. Notify us within 7-days of the date that the merchandise is delivered to you that the merchandise has been damaged in shipment or was made incorrectly and we will have the merchandise either repaired or replaced at no cost to you. If you do not notify us that the merchandise has been damaged in shipment or made incorrectly during this 7-day period, we will not be able to either repair or replace at no cost to you.  All damaged shipments must be signed for as damaged.

Warranty

We warrant that our product will be free from defects in material and workmanship for the lifetime of the product while owned by the original purchaser.  PVC and vinyl blinds will discolor over a period of time – it is inherent in the product.  Faux wood is a vinyl product and deflection will occur when exposed to light, it is manufactured to sag as little as possible but some sag is expected.  The obligation of us is limited to repair or replacement of the blinds or the components found to be defective.  All warranty work will be done at the facility of manufacture.  We will not be responsible for shipping, handling or other incurred charges.

The warranty does not cover any damage resulting from accident, alteration, misuse, abuse, motorized devices, installation, cleaning or maintenance.  This warranty is exclusive and in lieu of all other obligations, liabilities or warranties expressed or implied.  In no event shall Bartimaeus, Inc. be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may or may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.

We offer a 2-year limited warranty on mechanical parts of the product and will repair or replace the product free of charge.  A full 7-year limited warranty on Faux Wood Products for discoloration and warpage. Warranty requests should be called in at the toll-free number 888-699-3883, extension #1022.

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