FAQ's

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Plese use or FAQ (Frequently Asked Questions) section to get answers to many of the common questions our customers have had. If you cannot find an answer to your question here, please contact Customer Service.

General FAQ's

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Who are your customers?
Commercial Division customers include General Contractors, Government and Military Purchasing Officers, Business Professionals, Architects, Designers and other business-to-business window treatment purchasers.  For more information, visit section Commercial General Contractors.

GSA Division customers include Government and Military Purchasing Officers. For more information, visit section Government Contractors/Procurement Officers/Buyers.  

Residential Charlotte Division customers include Residential Builders in the Charlotte, NC area.  For more information contact our Residential Charlotte Division.

Wholesale Division customers include Building Supply companies, Apartment Complexes repair and replacement of blinds, Designers, Retail Shops and Renovators. For more information and obtain a Shopping Cart log-in and password, visit section Wholesale Customer Log-In.
I need your help on window treatment recommendations?
With over 100 years combined knowledge and expertise, we are committed to understanding your specific window treatment requirements and developing window treatment solutions that is right for you.  For more information and to discuss your window treatment requirements, contact our Commercial Sales team.
How do I request a cost estimate or place an order?

Commercial Division includes Contracts, Specialty Buildings, Multi-Housing, Educational, Healthcare, Commercial Offices, General Contractors, Government and Military Purchasing Officers, and Installations.
Contact us:

Commercial Sales
888-699-3883 | ext 1004
770-349-1624 | direct

Email Commercial Sales
770-339-7262 |  fax - Attn: Commercial Division
GSA Division
888-699-3883 | ext 1004
770-349-1624 | direct

Email GSA Division
770-339-7262 |  fax - Attn: GSA Division
Charlotte Residential Division
888-699-3883 | ext 1026
770-349-1646 | direct

Email Charlotte Residential Division
770-339-7262 |  fax - Attn: Charlotte Residential Division
Wholesale Division
888-699-3883 | ext 1022
770-349-1642 | direct

Email Wholesale Division
770-339-7262 | fax - Attn: Wholesale Division
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How long is my estimate good for?
Each estimate will specify the terms of the estimate’s validity. Please refer to the quote you from us for details.
Is installation included in your price?
The cost estimates always includes installation in the price we quote you unless you specify no installation. There are no hidden fees or added charges to our price quotes. Wholesale customers order product only and never include installation.
Can you measure and install my blinds and shades for me?
We offer measure and installation services for our products throughout the Southeastern United States for Commercial, Government, GSA and Charlotte Residential Builders’ projects.  For more information and to schedule a measuring or installation appointment for a Commercial, Government or GSA projects contact Commercial Sales and for Charlotte Residential Builders’ projects contact our Charlotte Residential office.
Can I purchase blinds for my home?
Yes, you may purchase selected blind products using our on-line Shopping Cart. The minimum on-line order amount is $25.00 with a credit card payment method.  You will need to take the measurements and install your blinds.  Note: We will ship the exact measurements that you provide us. We will not deduct any measurement from what you order. It is important that you take this in consideration before you place your order.  For more details, see the Online Shopping FAQ’s below and our guide - How to Measure for my windows for blinds or shades?

Online Shopping FAQ's

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How do I request a Shopping Cart log-in and password to place an order on-line?

You do not need a log-in and password if you are only placing 1-3 orders over 12 months. Simply place your order on-line.

However, if you are a Building Supply company, Apartment Complex, Designer, Retail Shop or Renovator who plan on placing several orders over 12 months, visit section Wholesale Customer Log-In for more information and obtain a Shopping Cart log-in and password. You may also contact us to review your window treatment requirements to find out if you qualify for a discount.

Contact Us:
888-699-3883 | ext 1022
770-349-1642 | direct
770-339-7262 | fax Attention: Wholesale Division
Email Customer Service

Is there a minimum on-line order dollar amount?
The minimum on-line order amount is $25.00.
What are my on-line order payment options?
All orders are paid for when your order is placed. Visa, MasterCard and American Express are accepted on-line using PayPal.
Can I make changes or cancel my on-line order?

It is important that you are sure of your purchase decisions prior to finalizing your order. We automatically charge your credit card for the total sale price, including shipping, immediately after you complete your online order. Unless there is a delay in placing your order because we need additional information from you, an order received from you for in stock materials before 4 PM Eastern Standard Time will normally begin production the morning of the next business day.

Cancellations and Changes in orders can only be made for a period of 12 hours after your online order is finalized. All cancellations and changes effected during this 12 hour period will be subject to a restocking charge, where applicable, and a 5% administrative charge. In the event that you cancel your order during this 12 hour period, we will refund your money minus the restocking charge, where applicable, and the 5% administrative charge. We cannot refund money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 12 hour period.

There may be some occasions where the material will be delayed due to out-of-stock materials, shipping delays, holidays, or other factors beyond our control. In the event of a known delay, we will contact you within one business day after you placed your order to let you know of the delay. We reserve the right to reject any order, at our discretion.

What is your on-line order refund policy?
There are some restrictions that apply to receive a refund.  For on-line order refund policy details, see Can I make changes or cancel my on-line order?, What do I do if a product is damaged due to shipping? and Terms of Service.
How do I check on an on-line order?
Please contact us toll free at 1-888-699-3883 ext 1013 or email Customer Service Be sure to include your company name, phone number, purchase order number and order date in the message box.
Will you notify me if any items on my order are back ordered?
Yes. At times, products or colors are placed on backorder. We will notify you whenever we receive notice of any backorders.
What is your warranty for the blinds listed on your on-line Shopping Cart?

We warrant that our product will be free from defects in material and workmanship for the lifetime of the product while owned by the original purchaser. PVC and vinyl blinds will discolor over a period of time – it is inherent in the product. Faux wood is a vinyl product and deflection will occur when exposed to light, it is manufactured to sag as little as possible but some sag is expected. The obligation of us is limited to repair or replacement of the blinds or the components found to be defective. All warranty work will be done at the facility of manufacture. We will not be responsible for shipping, handling or other incurred charges.

The warranty does not cover any damage resulting from accident, alteration, misuse, abuse, motorized devices, installation, cleaning or maintenance. This warranty is exclusive and in lieu of all other obligations, liabilities or warranties expressed or implied. In no event shall Bartimaeus, Inc. be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may or may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.

We offer a 2-year limited warranty on mechanical parts of the product and will repair or replace the product free of charge. A full 7-year limited warranty on Faux Wood Products for discoloration and warpage. Warranty requests should be called in at the toll-free number 888-699-3883, ext 1022.

How do I measure my windows for blinds or shades?

We will ship the exact measurements that you provide us. We will not deduct any measurement from what you order. It is important that you take this in consideration before you place your order.

Inside Mount
An inside mount fits within the window frame. You will need to supply us the exact measurements that you would like the window treatment to be. I.E. A ½” deduction is recommended from the actual width window measurement to come up with the exact blind size. For a more complete and visual guide to measuring for blinds and shades, see our How to Measure Guide.

Outside Mount
An outside mount overlaps the window opening. You will need to supply us the exact measurements that you would like the window treatment to be. This includes adding extra for the width and the height to clear any trim, etc. For a more complete and visual guide to measuring for blinds and shades, see our
How to Measure Guide.

How do I install my window treatment?
It is important to consider the location of any studs or impediments that could impact the installation of a treatment. Most treatments require screwing a bracket into the wall or window sill. The treatment is then affixed to the bracket. If the treatment is particularly heavy or large, professional installation is recommended.
How do I insure the color accuracy of the window treatment?
Due to the fact that our products can not be returned; if an exact color match is required please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal color variations. We recommend that you order all of your blinds of a given color at one time. Sometimes there are slight variations between dye lots.
Do I need to buy hardware or screws for my on-line orders?
All hardware is provided. Screws are not provided because different screws are needed in different applications. In most applications a #6 x 1 1/2" screw is appropriate. However, the exact length and type of screw will vary depending on whether you are mounting your treatments into drywall, wood, concrete or metal. As a rule of thumb you will need two screws per bracket and 2 brackets per window blind.
Do your Faux Wood Blinds come with cords or a plastic wand?
The Faux Wood Blinds come with cords to open and close the slats and raise and lower the blinds.
What is your Faux Wood Blinds UV rating?
Our Faux Wood Blinds have a UV Rating of 500 Hours.
What are your on-line order shipping charges?

We offer shipping within the 48 contiguous United States. The following shipping charges apply to all orders:

  • $10.00 minimum order
  • $25.00 flat shipping charge plus 12% if over $??.00
  • $2.00 fixed handling charge
Can you use our FedEx shipping account number?
Yes. If you would prefer us to ship your order using your FedEx shipping account number, contact us at Customer Service or 1-888-699-3883, ext 1013.
Can I pick-up my on-line order from your Lawrenceville warehouse instead of having shipping charges?

Yes. If you would prefer to pick-up your order, contact us at:

Email Customer Service
888-699-3883 | ext 1013

Our Address:
600 Progress Industrial Blvd, Suite 201
Lawrenceville, GA 30043

Pick-Up Hours: Monday - Friday | 9:00 AM to 4:00 PM.
Our office is closed on Holidays, the week between Christmas and New Years.
We reopen the first business day after New Years day.

Do you ship to Alaska & Hawaii?
Call for a shipping cost estimate to ship to Alaska and Hawaii. We need to obtain your approval before confirming any charges, orders will be held until we have that approval.
Do you ship international, including Canada?
We do not ship outside the United States.
What do I do if a product is damaged due to shipping?
Inspect all packages for product damage as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. All damaged shipments must be signed for as damaged. Any damage product needs to be noted on your Bill of Lading to be eligible for a return and product replacement free of charge. Badly damaged product should be reported to us, refused and given back to the shipper. Minor damaged product should be accepted and noted, we may be able to use the product. There is a 7-day time period to report any unusable product for a return and replacement. Once we receive the returned damaged product, we will replace the damaged product and ship it immediately. Contact us at Customer Service or 1-888-699-3883, ext 1013.



BartimaeusWindow Treatments done well; the Difference is Blinding

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